Club Policies & Handbooks
Our complete policy documents are updated regularly by our club managers.
Mistley Kids Club is committed to child safety, inclusive care, and high operational standards. All PDF policy documents below can be downloaded for your review. If you require printed physical versions or need further details, please stop by the club to speak with Claire or Julie.
Safeguarding Children Policy
Procedures for child protection, staff vetting, and immediate escalation gates in compliance with Ofsted guidelines.
Admissions and Fees Policy
Information on registration, booking procedures, sibling discounts, and fee structures.
Complaints Handling Procedure
Step-by-step guidance on how complaints are registered, reviewed, and resolved under Ofsted guidelines.
Play & Behaviour Policy
Guidelines for child conduct, inclusive play, positive reinforcement, and behaviour management.
Health, Safety & Emergency Policy
Fire drills, first-aid administration, emergency procedures, risk assessment, and medicine signing.
Equality & Diversity Policy
Our commitment to providing a fully inclusive and supportive environment for children of all capability levels.